Do you currently have the error code 21 with Sky Go or its services? If the reply is yes, then you are at the right place because the post below has the possible ways to get rid of Sky error 21.
Sky Go error code 21 is a common error when you are trying to use the Sky Go app. You will see the notice “Sorry, we are having trouble with your request. Please try again later. (Error 21)” in your Sky Go program because of the error.
How to Fix Sky Go error code 21?
Verify the Server Status
Check Sky Services’ official website to see if they are facing any issues with their services at the moment. If so, wait a while and try again. If there is any information about the condition of Sky Service on the status page, follow the on-screen instructions.
Check the Internet Connection
Make sure that you’re using a stable internet connection because an unstable internet connection causes the error code 21. You can turn on and off the connection to check the enhanced stability or switch to a reliable internet connection. The minimum requirement for the Sky Go app is 2 MBPS keep this in mind before switching to another internet connection.
Update the Sky Go App
The older version of the app generally accumulates bugs and glitches. It also doesn’t fulfill the recent requirements, further resulting in errors that spoil your experience. To prevent this, ensure that you have installed the latest version of the app (by visiting the App/Play store).
Restart the Device & App
To deal with temporary bugs restarting your device & app is an effective solution where you need to close the app, wait for at least 30 seconds, and then restart it.
Disable the VPN & Ad-blocker
The official info says Sky Go is incompatible with VPN and ad blockers. Hence, don’t use Sky Go with any of the ad blockers or VPN services. Turn off the VPN or ad blocker that you might be using because it might be the cause of the problem.
Clear the Cache
The cache files might include useless and corrupt files that have problems with the app. Follow the instructions below and clear the cache.
For Android:
- Select your device and head to Settings.
- Launch the applications.
- Tap “Manage apps” instead.
- Choose the Sky Go Icon from the given options.
- Select Clear Cache or Clear Data using the given option.
For iOS:
- Access the iPhone’s settings.
- Visit the General.
- Next, look for the app in the Sky Go App and click on it, if it is available.
- On the iPhone, get to Storage.
- And finally launch the Offload App button.
- Reboot and install Sky Go once more.
Contact the Support
If the problem persists then it is time to contact the Sky Go customer care executives for further assistance. You can also dial their number 0333 7591 018.
FAQs
Why does Sky Go show an error?
Sometimes, these issues are just minor network glitches, and just retrying will solve the problem. You can also switch off and on your device’s Wi-Fi. Turning your Sky Go app on and off may help and the app will need to be updated if it’s an older version.
Why can’t Sky Go work on my Wi-Fi?
Turn off the Wi-Fi, remove the Sky Go app, and reboot your smartphone. Download the Sky Go app and reboot the Wi-Fi device.
What can I do to get rid of Error 21?
A reboot of your computer can resolve (Code 21) errors. Just click the Windows button and then select Power, then Restart to restart your device.